Return Policy

Secure Shopping and Privacy

You can shop at www.thepolishpotteryoutlet.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy .

www.thepolishpotteryoutlet.com is registered with the Authorize.Net Verified Merchant Seal program.

Placing Orders

Orders may be placed online using Visa, Mastercard, Discover and American Express. Our website, http://www.thepolishpotteryoutlet.com utilizes Secure Socket Layering (SSL), the industry standard encryption technology, which insures the encryption and security of all your personal information in conducting the transaction.

If you prefer, you may contact us at our outlet with your credit card information by calling 303-789-0100 during our regular business hours.

Upon completion of your order, you will receive an email confirmation with the details of your purchase. Tracking information will be relayed to you in a follow-up email providing tracking numbers and shipper information.

Shipping

Your Shopping Cart on the website will automatically calculate the total cost for Shipping and Handling at the end of your order.

Unless otherwise specified, your order will be shipped via UPS Ground Service within two to three business days after your order is placed. During holiday or periods of heavy order loads, there may be a slight delay in order fulfillment. We will communicate any delay to you at our earliest opportunity.

Please provide a shipping address where someone will be available to receive the package upon delivery. Otherwise, alternative shipping methods must be arranged. Additional charges will apply should your package be returned to us as Non Deliverable and we have to resend the items.

We do not ship outside of the continental United States at this time.

Out of Stock Items

Inventory fluctuates hourly at our outlet store based on internet, phone and walk-in orders. All orders are filled in the order in which they are received. Please feel free to contact us regarding the availability of items and stock quantities. We will be happy to hold items during the course of one business day while you complete the ordering process.

If your item is temporarily out of stock, we will contact you by e-mail. You may choose to have us hold your order or backorder the item for future delivery. Keep in mind that all pieces are hand made and shipped from Poland. The process may take up to 6 months depending on the timing of our orders. We will be happy to inform you of the anticipated delivery time. We will ship any backordered item(s) immediately upon receipt from the manufacturer.

Cancellation Policy

You may cancel your order anytime prior to shipping. Please contact us immediately to make changes to or cancel your order. You must provide your order number either directly by phone or using the email address used to place the order.

If we are unable to make the change request or cancellation, your shipment may be returned to us subject to the terms of our Return Policy. Shipping and handling charges are non-refundable.

Returns/Refunds

Upon receipt of your package please inspect all products for damage due to shipping. We allow 14 days from receipt for you to notify us of breakage or your dissatisfaction with the items. In the event of damage during shipping please refer to the Damages section below for the claim procedure to follow.

Notify us by sending an email to info@thepolishpotteryoutlet.com titled “Return Request” in the subject line. Inform us of your intent to return the unsatisfactory items. Include your order number and customer information in the return request.

We will send you a Return Authorization and the shipping information for your return. Return packages must be sent pre-paid directly to the provided shipping address. You are responsible for all shipping charges incurred in returning your items. Returns must arrive in new and salable condition, with all original materials and packing.

We are not responsible for lost, stolen or damaged packages during the return process. Once a return has been received, inspected, and determined to be in good condition, we will refund the full price of the items excluding shipping and handling charges. Full refunds (including shipping and handling) are issued only if the error is a result of an error made in order fulfillment. You will be notified by email with a refund confirmation along with the refund amount.

By placing your order with thepolishpotteryoutlet.com you acknowledge that you understand and agree to our refund policy.

Damages

We take great care in packaging your order for shipping. Rarely do damages occur in shipping.

However, should your package arrive damaged due to shipper mishandling, please retain all shipping materials – in the condition they are received. They will be needed for inspection in filing a claim with the shipper. Notify us by email immediately and attach pictures of the damage, if possible.  We will be happy to file a claim with the shipper on your behalf.

Manufacturers Defects

Polish Pottery is hand made and decorated by the artist. Each piece is unique. Slight variances in color or pattern may occur. However, strict attention is paid to the inspection of the quality in the end product. Occasionally, a defect may slip through the inspection process unnoticed.

If, during your inspection upon receipt, you detect a flaw in a piece of your pottery due to workmanship, please notify us immediately by phone or email.  Please include your order number, customer information, and a description of the problem. Your satisfaction is important to us and we will be happy to replace or exchange any defective item.

Sales Tax

We are required to charge any sales tax applicable on all orders shipped within the state of Colorado, unless you are registered with us as a wholesale purchaser and your documentation is on file.  No tax will be charged on shipments outside the state of Colorado.